Shipments and returns
Packages are generally dispatched on the same day after receipt of payment and are shipped via Parcelforce. The Drinks Orchard will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and bottles are well-protected.
Next day delivery
We will deliver your order for FREE if you spend £100 or more.
Order before 2pm Monday to Friday and your drinks will be with you Next Day.
Delivery to an alternative address
You can choose to have your order delivered to an address other than your billing address, such as your place of work or to a friend or relative. Simply add an alternative delivery address at the checkout.
We are currently only able to deliver to UK addresses.
Once your order has been dispatched from our warehouse we will send you a email with a tracking link so you can follow its journey.
If you’re looking to track your order’s delivery progress then try the Parcelforce Track and Trace engine – just enter the Tracking Code from your dispatch email and Parcelforce will display the progress of your order. Please check this first before contacting us about your delivery. Your order may be delivered anytime between 8am and 9pm and a signature may be required on receipt of your parcel. If you are not in when your parcel arrives, our courier may leave it in a safe place or they may leave a card with details of how to collect your order or rearrange delivery.
Please allow an additional working day for delivery to these postcodes:
AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB44, AB45,AB46,AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BF, BT (all), DD10, DD8, DD9,EI(ZZ75) ALL, FK8, FK17, FK18, FK19, FK20, FK21, G83,GY(all) HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4,IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99, IV1, IV10, IV11, IV12, IV13,IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24,IV25, IV26, IV27, IV28, IV29, IV3, IV30, IV31, IV32, IV33, IV34, IV35,IV36, IV4, IV40, IV41, IV42, IV43,IV44, IV45, IV46, IV47, IV48, IV49, IV5,IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV7, IV8, IV9, IV(ALL),JE(all), KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15-99, PA20 TO PA99, , PH17 TO PH32, , PH33 TO PH48, PH49 TO PH99, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3
Cancellation and returns
You may cancel your order for any reason whatsoever up to 10 days after the day you receive it. If your order has been delivered, it is your responsibility to return it to:
The Drinks Orchard Ltd
22 Foxholes Road, Leicester LE3 1TH
If there is any damage to your order when it arrives, you should notify us as soon as possible. We will refund you the cost of the damaged items or arrange to send you a replacement. Where applicable, refunds will be processed within 10 days.